Privacy Policy

Last updated: June 2025

Introduction

Repair Bay Evolution LLC ("we", "our", "us") operates the website repairbayevolution.com and the Repair Bay Evolution platform. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

Information We Collect

We may collect the following types of information:

  • Account Information: Name, email address, phone number, company name, and business address provided during sign-up.
  • Repair Order Data: Vehicle information, repair status, photos, and communications related to repair orders managed through our platform.
  • Usage Data: Information about how you interact with our platform, including log data and device information.

How We Use Your Information

We use the information we collect to:

  • Provide and maintain our platform services
  • Send repair order updates and notifications via SMS and email
  • Communicate with you about your account and our services
  • Improve and develop our platform
  • Comply with legal obligations

Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with:

  • Auto body shops: Customer information is shared with the shop managing your repair order, as necessary to provide the service.
  • Service providers: We use third-party services (such as Twilio for SMS messaging and AWS for hosting) that may process data on our behalf.
  • Legal requirements: We may disclose information if required by law or to protect our rights.

Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your information for as long as your account is active or as needed to provide our services. You may request deletion of your data by contacting us.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of SMS communications at any time by replying STOP

Contact Us

If you have questions about this Privacy Policy, contact us at:
Email: jhazen@repairbayevolution.com
Phone: (208) 918-0623
Location: Boise, Idaho